You are not to choose a link and write an essay. You have to choose 1 company and talk about how they adapted their customer service during Covid-19.
size 12 point, 1.15 line spacing
Choose any one company and identify
a. The challenges the company faced in customer service during Covid-19
b. By taking examples, explain how they adapted their customer service during Covid-19
You can use the links provided in the readings to get an idea about different companies.
Customer Service in the time of Covid 19 (Forbes)- https://www.forbes.com/sites/servicenow/2020/03/25/customer-service-in-the-time-of-covid-19/#299b69297ded
Supporting Customer Service Through the Coronavirus Crisis (HBR) https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis
Coronavirus responsive Customer Service (Accenture)- https://www.accenture.com/ca-en/about/company/coronavirus-responsive-customer-service