In this project, you will gain an understanding of the importance of the control function in a manufacturing
business. You will compare actual performance with desired production standards, measure progress
toward company goals, and address deviations in performance through corrective action.
Outcome Met by Completing This Assignment
develop measures and assess outcomes against plans and standards to improve organizational
How to Set Up the Paper
Create a Word or Rich Text Format (RTF) document that is double-spaced using 12-point font. The final
product will be 5-6 pages in length excluding the title page and reference page.
Create a title page with a title, date, course number and section, your name, and the instructor’s name.
The following chart displays the results of the first year’s production of the, Lacks Tracks Cycles, and chopper-style motorcycle being produced by Lacks Tracks Cycles to compete with HarleyDavidson’s Electra Glide. The metrics table below was created from data supplied by Lacks Tracks Cycles
five (5) plants. The purpose of the table is to provide data for management to decide what controls and
actions are needed to increase production efficiency.
You recently joined the Lacks Tracks Cycles’ headquarters staff as a quality assurance associate. Your
manager has requested you to do an analysis of the first year’s motorcycle production results. This
information will be used by management to evaluate and improve overall production efficiency.
Lacks Tracks Cycles is known for producing high-quality products at reasonable prices. They plan to
compete against Harley’s top-end model by developing superior production efficiency that will allow them to
price significantly below Harley Davidson’s Electra Glide model.
The chart below lists the desired production standards and the actual production metrics for each stage of
the electric motorcycle’s manufacturing process that needs to be completed to determine the overall
production efficiency at each of Lacks Tracks Cycles’ five (5) production facilities.
A comparison of the production standard to the actual production outcomes using all the relevant metrics
allows management to determine which of its facilities is the most efficient producer of the electric
motorcycle. This knowledge will help Lacks Tracks Cycles’ management team to determine what controls
need to be put into place at their various production plants to match the production efficiency of their most
efficient plant. More efficiency means higher production at lower per unit (cycle) costs.
Metrics Standard Maryland Delaware New Jersey Texas Alaska
Total Cost to Manufacture (per unit) 13,500 15,250 14,100 12,750 16,000 14,250
Manufacturing Cycle Time (time to complete a single vehicle – in hours) 15 18 16 12 12 14
Yield (percentage of cars produced to specifications first time without rework) 98% 99% 97% 96.50%
Defective Rate/Recall Rate 2% 1% 3% 3.50% 2.50% 4.85%
Scrap Rate 2% 3% 4% 2.50% 2% 1.90%
Average Production Downtime 0.50% 1% 1.50% 0.75% 0.50% 0.75%
Training Time (hours per month) 8 6 3 5 7 4
Shipping Problems/Damage (per 10,000 units) 1 2 4 2 1 3
Safety Incident per Employee 1.50% 2.25% 0.75% 3% 2% 1.90%
Number of units manufactured per year 45,000 43,000 27,000 42,500 48,000 45,500
Utilization Rate (Capacity rate facility is utilizing during available production time) 81.82% 78.18% 49.09%
77.27% 87.27% 82.73%
Use only the BOLDED centered and left-justified headings to write your paper.
Write an Introduction paragraph. The introduction paragraph is the first paragraph of the paper and will be
used to describe to the reader the intent of the paper explaining the main points covered in the paper. This
intent should be understood prior to reading the remainder of the paper so the reader knows exactly what is
being covered in the paper. The introduction is often written after the paper is completed. (Use as needed
appropriate in-text citation and include the references in the Reference section)
The body of the paper will cover the following:
Explain what control means in a business setting. (Use heading below and in-text citation as required)
Explain why Lacks Tracks must be concerned with the actual production metrics at its plants. (Use
headings below and in-text citation as required)
Importance of Lacks Tracks Production Metrics
Compare the metrics table standards to the actual performance outcomes at each of the five (5) plants andexplain your findings for each plant. (Use the headings below and citations and references as appropriate.)
Identify the four (4) most important and common deviations from the standards among the plants and
explain why this data is important to Lacks Tracks management. (Use the headings below and citations and
references as appropriate.)
Using course materials identify and explain two (2) types of controls that could be used by Lacks Tracks
management to attempt to correct the deviations from standards at its plants. (Use the headings below and
citations and references as appropriate.)
Metrics Table Plant Performance Comparisons
Four Most Significant Deviations
Two Recommended Controls
Total Quality Management
Explain why the implementation of a Total Quality Management (TQM) program could improve operational
efficiency at Lacks Tracks. (Use as needed appropriate in-text citation)
Create a concluding paragraph. The conclusion paragraph highlights the major findings covered in the
paper. (Use as needed appropriate in-text citation)