This assignment is about findings of nonconforming work and applying the appropriate ISO/IEC 17025:2017 standard.
Attached is a document of 10 findings and 1 bonus credit finding. Your task is to read the finding. Look for key words within the finding that might give you a
clue about which standard is appropriate. Look at the table of contents of the ISO/IEC 17025:2017 standard and locate the area of the standard that you
think most appropriate. Read through the clauses of that section and find the one that fits the best. You are to find the specific standard clause number [&
letter, if appropriate] and not just the number of section header. Example: 184.108.40.206 a)
After reading each finding: provide the appropriate ISO/IEC 17025:2017 SPECIFIC Standard clause number (and letter, if appropriate) and either quote the
standard clause part that applies or provide a 1 sentence comment as to why that specific clause is most appropriate. In addition, make comment on what
the RISK/CONCERN is for the issue cited.
Finding:The laboratory receives complaints from customers, but doesn’t track and record the complaints or any actions they take to resolve them.
Requirement: The key word would be complaints. In looking at the table of contents, I see that 7.9 covers complaints. I go to the 7.9 standard clauses and
read them. Clause 7.9.3.b states that the process for handling complaints shall include at least the following elements and methods: b. tracking and
recording complaints, including actions undertaken to resolve them; … This would be the correct standard clause to apply to this finding.