I recently graduated for my university with a Management Information System (MIS) and Business Analytics degree and minor in Cyber Security and Programming. I have four years of experience as a Benefit Administrator (Start of 2017 – End of 2020) and two years as Banker (Mid 2015 – Start of 2017). Prior to being a banker, I was a truck driver for eight years (2007 – Mid 2015) while going to school part time. I’m making a career change to IT and here are a few questions that have been brought up to in an interview.
– Working as a benefit administrator, I worked remotely and traveled the U.S. with a team to enroll employee on site. The company I worked for assigned me with a laptop and a hotspot. I worked on multiple cases with a team of 5 to 10 depending on the size of the case. We were transitioning from paper application to computer base application. We used multiple programs to enroll our client’s employees to their benefits. This transition was hard on some of my collogue due to their computer literacy. I helped them as much as I can on how to use the enrollment programs.
– Worked for Wells Fargo as teller/banker.
– Worked as a Heavy Equipment Operator (truck driver) for 8 years. I worked with a team moving materials.
I’ve attached the course that I have taken for my degree. If you have any question regarding a course or if I did a project for a course let me know.
These required questions provide an opportunity to describe examples and accomplishments from your education, life, and/or work experience that demonstrate your qualifications for becoming an Information Management Specialist (IMS). Examples can be drawn from any part of your professional or personal experience. Each response is limited to 300 words or fewer (maximum length 2,000 characters) for each item.:
Give what you consider to be the best example of a situation where you found a solution to a practical problem by using your knowledge of information technology (IT) programs. Indicate the nature of the problem, who was affected by the problem, in what way, and the results or benefits of your solution:
Describe a time when you had to analyze a complex IT situation and make a quick decision. What process did you follow for making the decision? Were you satisfied with the results?
Please provide an example that demonstrates you are good at working with others in difficult situations. What exactly did you do that shows you have this skill?
Describe a situation in which you used your communication skills to describe a technical issue to a non-technical audience.
*Working as a benefit administrator, I was assigned to cases that I needed to work with a team to complete it. At the time my company was transiting from paper application to computer-based application. My collogues were having trouble transiting to this because they weren’t computer literate. I helped them understand how to use the programs and they could reach me through skype if they needed any help.
Information Management Specialists are often required to manage projects, demonstrating the ability to plan and organize, set priorities, employ a systematic approach, and allocate time and resources efficiently. Describe a project that you managed or helped to manage and how you sought to achieve the project’s goals
Describe a time when you identified a serious problem involving IT services or IT solutions that required immediate action. How did you take the lead in solving the problem?